Frequently asked questions
About translation services
About the way we work
About costs and certified translations
Is my information secure?
Your information is secure and will be deleted or shredded after use. Shared only with trusted translators.
How long will it take?
1-5 pages: 24-48 hours
6-10 pages: 3-5 bussiness days
11+ pages: Contact for estimate
Who will translate my document?
Our team consists in professional translators based in Colombia, with years of experience in US immigration matters.
What are the steps to our services?
Begin by completing a form, providing us with the necessary information.
Once we receive your details, we'll determine a price and send you an invoice.
After payment is made, you'll receive a receipt, along with the scheduled task completion date.
Additionally, you'll be granted access to a private cloud folder where your documents will be uploaded.
This access will remain active for 30 days following the completion of your order.
How can I track my order status?
Please contact us to info@volcanotranslators.com to receive detailed information about your order
What is a certified translation?
A translation with a signed statement of accuracy.
Who requires certified translations?
Required by USCIS, U.S. Federal and State Agencies, and academic institutions.
What are USCIS requirements for translations?
Translator certification of competency and an accurate reflection of the original text.
How do I get a quote?
Request a quote contacting us trough our different communication channels: e-mail, Facebook, LinkedIn.
We accept payments from all over the world with no additional fees!
